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How we protect your account and legal standing

When you open an account with us, your legal rights and the security of your funds depend on clear, honest terms.

Account closure anytimeData request in writingDispute resolution path
bonus88 How we protect your account and legal standing
GET LEGAL CLARITY

Reach our support team with legal questions

We know legal terms can feel dense. If you need help understanding your rights, closing your account, or requesting your data, our support team is here…

Live Chat Support Chat with our team during lobby hours. They can answer questions about account closure…
Email Legal Request Send a formal data or account request to our support email.
Account Settings Access your legal options directly from your account menu.
HOW WE HANDLE YOUR DATA

Security, retention and your control

Your account information — name, payment details, transaction history — is encrypted and stored on secure servers.

Encryption & Storage

All account data travels over encrypted connections. Login credentials and payment info are never logged in plain text and are…

Data Retention

We keep your account information for the duration of your membership plus seven years for tax and fraud-prevention purposes, where…

Your Access Rights

Request a full export of your personal data in writing anytime.

Correction & Deletion

Spot an error in your registered name or address? Update it in settings immediately.

Cookie & Tracking

We use cookies to keep you logged in and track gameplay for fraud detection.

Contact Our Data Team

Questions about how we use your data or want to exercise a legal right?

Your rights and account rules explained

Yes. Log into your account, go to Settings, then Account & Security, and select Close Account. We settle any remaining balance within three to five business days to your original payment method.

We archive your data securely for seven years to meet legal and tax obligations. You can request a full copy before closure or after. Deleted accounts are removed from daily operations but remain in our secure backup systems.

Send an email to our support team with 'Data Access Request' in the subject line. Include your account email and date of birth. We respond with a downloadable file of all your personal information within five business days.

Yes. All transactions via DANA, OVO, GoPay and QRIS are encrypted and processed by their official payment networks. We never store your full payment details — only a token for future transactions.

If you dispute a transaction or believe your account was accessed without permission, contact support immediately with details. We investigate within ten business days and respond in writing with our findings and next steps.

Yes. Go to Account Settings, then Personal Information. You can update your address anytime, but name changes require email confirmation for security. We reply to confirm within one business day.

No, we do not sell your personal data. We share only what's necessary with payment partners and legal authorities where the law requires it. Your transaction data is never shared for marketing.